Job Openings

Store Operations & Customer Service Coordinator

Classification: Full-Time

Life’s too short to sit behind a computer screen all day! Come and be a part of The Rabbit Room Store Team as an Operations & Customer Service Coordinator.

If you’re looking for a job where no two days are the same, this is for you! As our first point of contact for our customers, you’ll be the voice of The Rabbit Room in each interaction with our loyal customers whether via email or at in-person events. You’ll also be involved in our warehouse operations, including organizing, inventory, returns, and shipping. Besides that, you’ll play a part in creating store graphics, designing merch products, and handling print projects. Your creativity and inspiration are welcome and appreciated here!

Work location: Onsite

Primarily work in the office, although there could be occasional remote work during times of inability to report to the office and where there is meaningful remote work to be done.

Benefits:

Health Insurance Stipend

Retirement Match

Paid Time Off

Holiday Pay

Paid Sick Time

Job Summary:

The Store Operations & Customer Service Coordinator supports the store function by handling all store-related customer service (in person and online), helping to coordinate shipping activities, and helps to maintain an organized and functional warehouse.

Additionally, this role creates and curates store visuals, including basic product photography, web graphics, designing and ordering merchandise, and handling print projects. Working in collaboration with and under the direction of the Store Manager, this role helps coordinate daily priorities as they shift alongside The Rabbit Room’s seasonal demands.

Customer Service

Provide customer service across all channels, managing store-related inquiries via email and resolving issues promptly.
Serve as the primary point of contact for customers in person during designated open hours and organizational events.

Store & Warehouse Operations

Coordinate daily warehouse logistics and organization, including receiving, inventory management, and processing returns.
Coordinate shipping activities for the store at various times of the year, including packing, labeling, and shipping orders, while remaining aware of inventory controls, shipping schedules, and special shipment processes.
Additional miscellaneous operational tasks as needed.

Creative & Merchandising

Create and curate compelling visual assets for the store, including basic product photography.
Design and produce graphics for web and print to support store marketing.
Develop new merchandise for the store (t-shirts, bookmarks, etc.) by partnering with vendors from concept through design, production, and delivery.

Required Skills/Abilities:

Strong written communication and interpersonal skills
Adaptable and able to shift focus on short notice as needed
Collaborative and able to partner with staff and interact meaningfully with customers
Attention to detail and a creative eye
Proficient in graphic design and web content management, preferably Adobe programs or Canva
Ability to quickly and accurately gather information to address customer questions and provide informed recommendations
Physical ability to safely lift and move warehouse inventory

Education and Experience:

3-5 years of relevant experience is required.
A High School Diploma is required.

Work Environment and Physical Demands:

Work is done onsite with walking between the office and warehouse environments. This includes working in both customer-facing and warehouse settings. Ability to stand, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 50 pounds or less. Ability to climb ladders and move heavy pallets. Occasional travel and evening availability required.

To apply, send resume to Laura Trout at laura@rabbitroom.com.